Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to raise a concern about how we cover casinos not on GamStop? This page explains how to reach us and what happens once you do.
How to Reach Our Team
Email is the best way to get in touch. Write to us at [email protected] and a member of our editorial team will read your message personally. We do not rely on automated replies to close out enquiries — a real person responds, usually within two working days.
If you can, tell us straight away what your message is about. A short line such as "correction on a welcome offer" or "question about withdrawal times" helps us route it to the right person and answer you faster.
What You Can Get in Touch About
- Bonus and offer accuracy — Welcome offers, wagering requirements and free spin terms change often. If you believe a figure on our site, including anything shown for the brands featured on our trusted non GamStop casinos guide, no longer matches what a casino advertises, let us know and we will check it.
- Payments and withdrawals — Questions about GBP accounts, e-wallets, cryptocurrency payments or how long a withdrawal took to clear are useful to us. Reader experience helps us keep our guidance realistic.
- Editorial corrections — If something looks out of date, poorly explained or factually wrong, tell us where and why. We would rather fix it than leave it.
- Content suggestions — If there's a topic around casinos not on GamStop, sports betting, or payment methods you think we've missed, we're open to hearing it.
- Safer gambling concerns — If you or someone you know is struggling with gambling, mention this in your message. We can point you towards GamCare and other independent support services, and we take these messages seriously rather than as routine feedback.
- Partnership or press enquiries — If you represent a casino operator, software provider or another organisation and want to discuss working with us, introduce yourself and explain what you have in mind.
What to Expect After You Message Us
Every message is read by a human editor, not filtered automatically. We aim to reply within two working days, though this can stretch during busier periods — we would rather give you a proper answer than a quick but unhelpful one.
If your enquiry relates to a specific casino, we may ask for extra detail such as the date of your experience or the offer in question, since terms and promotions can change between the time we publish and the time you read this. We distinguish between what we have confirmed directly, what a casino advertises, and anything still unresolved when we get back to you.
Before You Write In: A Few Things We Cannot Do
We are an independent research and review site, not a casino operator, payment processor or regulator. That means there are limits to what we can help with directly:
- We cannot process deposits, withdrawals or account verification — those sit with the casino itself.
- We cannot intervene in a live dispute with a casino on your behalf, though we can point you towards where a formal complaint should be raised.
- We cannot offer legal or financial advice on gambling activity, including anything relating to GAMSTOP, UK Gambling Commission licensing, or overseas gambling licences held by any operator we cover.
If your enquiry falls into one of these areas, contacting the casino's own customer support team, or the relevant licensing authority, will usually get you a faster and more direct answer than writing to us.
A Note on Editorial Independence
Feedback from readers genuinely shapes what we publish and how we describe casino offers, wagering requirements and payment terms. If something we have written has affected your understanding of a casino, an offer, or how withdrawals work — for better or worse — we would like to know. That kind of input keeps our coverage of casinos not on GamStop grounded in what readers actually encounter, rather than what operators claim.
Thank you for taking the time to read this far. We look forward to hearing from you.